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SAN FRANCISCO — Pacific Gas and Electric is hoping to warn its customers about telephone, mail, email and door-to-door/in-person scams. The scams involve criminals posing as utility company representatives and demanding immediate payment or personal information.
To boost its education efforts, Pacific Gas and Electric has joined “Utilities United Against Scams Day.” The effort is a week-long campaign which began Nov. 14 to expose tricks scammers use to steal from customers, and how customers can protect themselves.
To date, PG&E has received more than 2,400 scam reports some using increasingly sophisticated tactics to trick customers.
A few red flags include:
“The safety and security of our customers is the foundation of how we operate, so it’s heartbreaking when you hear about people being affected by these types of scams,” said PG&E Customer Care Vice President Deb Affonsa. “Awareness is a key part of stopping this type of crime and we are working hard to continue getting the word out to our customers.”
Customers who suspect or experience fraud, or feel threatened during contact with one of these scammers, should contact local authorities and then PG&E (800) 743-5000