Pacific Gas and Electric recently issued an alert to customers in the Central Valley about a scam that is afoot.
According to the utility company, law enforcement organizations have received reports of individuals dressed as PG&E workers, going door to door and stating they’re investigating outages of electrical and phone services. The impersonators refuse to show identification.
There have been reports of phone scams demanding payments as well. The callers threaten to shut off service if they are not paid.
PG&E has stated that its workers always carry identification, and its representatives never ask for “immediate payment with a prepaid cash card over the phone or in person.”
The company offered the following tips for customers to avoid being victims of such scams:
- Customers with concerns about the legitimacy of a call about a past due bill, service request or request for personal information are encouraged to call PG&E at 1 (800) 743-5000.
- Customers should always ask to see identification before allowing anyone claiming to be a PG&E representative inside their home. PG&E employees always carry their identification and are willing to show it to you.
- If a person claiming to be a PG&E employee has identification and you still feel uncomfortable, call PG&E’s customer service line at 1 (800) 743-5000 to verify an appointment and/or PG&E’s presence in the community. If you feel threatened in any way, notify local law enforcement immediately.
- Customers who have an appointment with PG&E will receive an automated call back within 48 hours prior to a scheduled visit, or a personal call from a PG&E gas service representative prior to a scheduled visit.