MODESTO—Memorial Medical Center is seeking volunteer advisors to be a part of its Patient Family Advirosy Council (PFAC). Those who take on the role will work with hospital leadership, care teams and clinical teams to help improve future patient experiences.
“We are working to make the voice of the patient and family evident in everything we do,” said Roberta Mori, director of Patient and Family Engagement at Sutter Health. “At Sutter Health, we value our patients’ voices and understand they can help us to improve and promote patient-centered care.”
Memorial Medical Center asks that the candidates for advisor have experience with the care provided at the hospital within the past five years as a patient or family member of a patient. The commitment will be four hours per month, involving various projects related to being an advisor.
“The feedback a patient can provide us about their experience, or a loved one’s experience, in the hospital is invaluable and a key factor in how we will improve as an overall healthcare system,” said Nour Saad, administrative fellow at MMC and PFAC organizer. “The Patient Advisory Council is a wonderful avenue to incorporate the patient and family in the culture of our hospitals and care centers and help us continue to improve.”
The main criteria MMC considers for someone interested in becoming an advisor include:
• Experience as healthcare consumers (this includes being a caregiver).
• Interest in playing an integral part in the process of continuous improvement.
• An open-minded attitude, with willingness to work in a collaborative environment.
• Time to attend regular meetings.
• The ability to use clear, tactful communication.