Cdiscount receives a heavy fine

The start of the year is complicated for Cdiscount. A few days after the indictment of a group executive for “fraudulent extraction of data contained in an automated processing system”, “breach of trust” and “fraud“, the French e-commerce giant is fined for failure to inform some of its customers. In this case, the DDPP of Gironde issued at the end of 2020 this “administrative fine of 986,432 euros” against CDiscount, “for lack of a compliant order summary concerning the Cdiscount at will subscription”, according to the announcement published Monday on the website of the Directorate of Fraud (DGCCRF).

The fine, pronounced at the end of 2020, relates to a one-year subscription allowing Internet users to have free delivery costs. A formula was paying from the outset, at a price of 29 euros, and allowed Internet users to have a summary of their orders. But another formula, an offer for a six-day free trial period for the same service that paid off after six days if they did not opt ​​out, did not provide consumers with a summary of their orders, explains. do we contact the DDPP.

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The investigation which was carried out following consumer complaints, identified 988,432 incidences of the absence of an order summary – hence the amount of the fine – over a period from May 2018 to October 2019, a- we specified from the same source. The complaints were centralized and carried out in Gironde, which is home to CDiscount’s head office.

Asked by ., Cdiscount, a subsidiary of the Casino group, said to have “noted” of the decision of the DDPP de la Gironde relating to a “faulty order summary” in connection with the subscription of “Cdiscount at will” subscriptions.

The group indicates “formally contest this decision both on its basis and on its amount, exhaustive information throughout the purchase process being fully respected”. CDiscount adds that it has filed an appeal with the administrative court in December “to assert its position”.

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