Updated on Tuesday, September 21, 2021 – 18:12
The Covisian Group has suffered a ransomware-type attack that has encrypted your information and requires a ransom to release it.
Canal de Isabel II, in Madrid.SERGIO GONZLEZ VALERO
Canal de Isabel II has seen its commercial telephone service suspended as a result of a cyberattack on its contact center service provider GSS (Grupo Covisian), which, when asked about it by EL MUNDO, explained that the incident dates back to last Saturday. , September 18.
“The cyber attack, from the point of view of data protection, has not affected any of our clients to date. As a preventive measure against the cyber attack and in order to guarantee data protection, services were interrupted that could be affected “, they have expressed from Grupo Covisian in view of the publication in social networks that the Channel has made, in which it refers to alternative routes for its users to contact the public company.” Suspended our telephone attention service commercial “, reads the message that can be read on Instagram.
As Vozpopuli has advanced, Covisian provides contact center services to the Canal, as well as to other companies such as Vodafone or MsMvil, which according to EL MUNDO have not been affected by this attack, unlike Canal de Isabel II, or at least not Your customers or users will have noticed. Specifically, a process of encryption of information and extortion which implies the request for a ransom to decrypt said data, although in this case they would not have been discovered.
This service provider is following “each and every one of the steps of the security protocol to guarantee the recovery of the service with total security as soon as possible”, they assure from GSS to EL MUNDO.
Canal Isabel II’s telephone service is thus paralyzed as a result of this ransomware-type incident, a cyber attack that has suspended the commercial telephone service.
Ransomware is a type of malware that does not allow access to the system or files, so cybercriminals proceed to request a ransom to restore that access. In this case, it is CONTI-type ransomware, which manages to encrypt files at high speed and automatically.
The ransomware is an extortion formula that already accounts for 46% of cyber attacks, according to Cisco data. A recent report by the technology consultancy Unit 42 warned that the average payment after a ransomware cyberattack increased by 82% in the first half of this year, to a record high of 570,000 dollars (about 486,000 euros), extortion to which Companies such as Colonial Pipeline have already ceded in incidents of global notoriety.
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